Shipping policy

Shipping Policy

Last updated: 19 November 2025

Thank you for shopping with My Tiny Heritage. We aim to deliver your order as quickly and safely as possible.


Please read the information below for full details on processing, shipping times, and fees.

1. Order Processing Times

All orders are processed within:

  • 1–3 business days for standard items

  • 2–5 business days for custom or personalized items (embroidery, name prints, etc.)

During peak periods or promotions, processing times may be slightly longer.

Please note:
Processing time is separate from shipping time.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the weight of your order.

Estimated delivery times:

  • Domestic / Local Shipping: 1–5 business days

  • International Shipping: 5–15 business days

Delivery times may vary due to customs, carrier delays, holidays, or unexpected events.

3. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update.

4. Shipping Destinations

We currently ship to:

  • Europe

If your country is not supported at checkout, please contact us and we will try to assist.

5. Custom Fees, Duties & Taxes

For international orders:

  • Import duties, taxes, or customs charges may apply.

  • These fees are not included in your order total and are the responsibility of the customer.

  • Customs processing times may vary.

We recommend checking your local customs office for more information.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details.
We cannot replace or refund orders delivered to incorrect or incomplete addresses entered during checkout.

If you notice an error, contact us immediately. If your order has not shipped yet, we will update the address for you.

7. Lost, Delayed, or Stolen Packages

Once your order has been handed over to the carrier, it is no longer under our control.

We are not responsible for:

  • Delayed packages due to carrier issues

  • Packages marked as "delivered" but not received

  • Lost or stolen parcels

If an issue occurs, we recommend contacting the carrier directly. We will assist where possible, but cannot guarantee compensation.

8. Partial Shipments

If you ordered multiple items, your order may be shipped in separate packages, depending on stock and production timelines.
You will be notified if your order ships in parts.

9. Refused or Returned Packages

If a package is refused or returned to us due to:

  • Incorrect address

  • Failure to pay customs fees

  • Failure to pick up from a pickup point

The customer is responsible for reshipment fees.
Shipping fees are non-refundable.

10. Contact Us

For shipping-related inquiries, please contact us at:
contact@mytinyheritage.com

Include your order number and any relevant details for faster assistance.