Terms of service

Terms of Service

Last updated: 19 november 2025

Welcome to our store. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully.

1. General Information

This website is operated by My Tiny Heritage (“we”, “us”, “our”).
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any policies referenced here.

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page for updates.

2. Eligibility

By using this site, you confirm that:

  • You are at least 18 years old, or using the site under adult supervision.

  • You provide accurate and complete information when placing an order.

  • You will not use our products for any unlawful or unauthorized purpose.

3. Products & Availability

We strive to display our products as accurately as possible, including colors, materials, and descriptions.
However, due to screen variations and production differences, we cannot guarantee perfect accuracy.

All products are subject to:

  • Availability

  • Potential quantity limits

  • Discontinuation without notice

  • Changes in pricing or descriptions

4. Custom & Personalized Products

Custom items (including products with names, initials, embroidery, or personalized prints) are made specifically for you.

By ordering a custom item, you agree that:

  • All personalization details you submit are accurate.

  • Production begins immediately and cannot be modified or canceled once confirmed.

  • These items are final sale and are not eligible for returns or refunds unless defective or incorrect due to our error.

5. Pricing & Payments

All prices on our website are listed in dollars and include/exclude taxes depending on your region.

We reserve the right to modify prices at any time.
Payments must be made using the available payment methods at checkout.

You agree to provide current, complete, and accurate billing and shipping information. Orders may be canceled if payment cannot be processed.

6. Shipping & Delivery

Estimated delivery times are provided for convenience and may vary due to:

  • Carrier delays

  • Customs

  • Peak seasons

  • Unexpected circumstances

Once an order is shipped, we are not responsible for lost or delayed packages caused by the carrier.

Customers are responsible for providing accurate delivery information. We are not liable for orders delivered to incorrect addresses provided by the customer.

7. Returns & Refunds

Our Returns & Refund Policy is available on a separate page and forms part of these Terms.

By placing an order, you acknowledge and agree to our return conditions, including:

  • 14-day return window for eligible non-custom items

  • Final sale status of custom or personalized products

  • Condition requirements for returned items

8. Order Cancellations

We reserve the right to cancel or refuse any order for reasons including:

  • Suspected fraud

  • Incorrect pricing

  • Stock issues

  • Violation of these Terms

If an order is canceled after payment, you will receive a refund.

9. Intellectual Property

All content on this site— including text, logos, images, designs, product descriptions, graphics, and branding— is the property of My Tiny Heritage and protected under copyright and trademark laws.

You may not copy, reproduce, resell, or exploit any part of the site without written permission.

10. Prohibited Uses

You agree not to use the site or its content for:

  • Any unlawful purpose

  • Violating international or local regulations

  • Uploading harmful code, viruses, or malicious software

  • Collecting customer data without consent

  • Interfering with security features

  • Sending fraudulent orders or personal information

Violation of any prohibited use may result in immediate termination of access to our Service.

11. Liability & Disclaimer

We do not guarantee that:

  • Our service will be uninterrupted, error-free, or always available

  • The results obtained from using our products will meet your expectations

  • All information on the site is perfectly accurate at all times

To the fullest extent permitted by law, we are not responsible for any:

  • Indirect or incidental damages

  • Loss of profits

  • Shipping delays

  • Technical issues

  • Misuse of products after purchase

12. Indemnification

You agree to indemnify and hold harmless My Tiny Heritage, its owners, employees, and partners from any claims or demands resulting from your use of the Service or violation of these Terms.

13. Governing Law

These Terms of Service are governed by the laws of [Country / Region], without regard to conflict of law principles.

Any disputes must be handled by courts located in [Your Location].

14. Contact Information

For questions about these Terms of Service, please contact us at:
[Your Email Address]